Refund and Credit Policy

Generation credits

Each generation uses 1 credit. When a generation is confirmed failed by the service, the consumed credit is restored automatically. Repeated failure notifications do not create additional credits. A temporary browser or status-query error alone does not establish that the generation failed.

Soundtrack composition is part of the generation workflow. Retrying composition or checking an existing task does not charge another generation credit. Starting a separate generation is a new request and can consume another credit.

Completed results

AI results can vary in likeness, movement, framing and quality. A completed generation consumes its credit even if the style does not match your personal preference. Inspect the examples and photo recommendations before submitting.

Payment refund requests

Credit restoration is different from a payment refund. Credit packs are one-time purchases without automatic renewal. To request a payment review, email support@dimedimebabies.com with the account email, order reference, payment date and a short description of the issue. Include the task ID when the request concerns generation.

Requests are reviewed against the order, its usage and the Terms of Service, together with applicable consumer rights. This page does not promise automatic payment refunds, a fixed review period or a specific bank processing time. Never email full card details, passwords or API keys.

Where to check

Review My Videos for task status and your account payments for order information while signed in. If a confirmed failure has not restored its credit, send the relevant task ID to support rather than repeatedly submitting new paid attempts.